October 21, 2021
Have you come across a property listing that seems too good to be true? You might have witnessed a rental scam! Rental property listing scams aim to steal money from interested renters or buyers. Oftentimes, they’ll try to get you to send a check for a security deposit or move-in fee without ever seeing the space, then they keep the money without any intention of renting a unit to you. They may not even own or manage the property in question! Protect yourself by identifying warning signs, and learn what to do if you’re a victim of a fraudulent listing. RENTAL RED FLAGS How often are properties “scammed” on social media, Craigslist, or other listing sites? It depends on the type of home, the time of year, and how many properties are out there. For whatever reason, it seems like there are more scam issues during the warmer months when more people are moving. There are a few key signs to note when you’re eyeing a new property. 1. A “landlord” offers to mail the keys or invites a potential tenant to peek in the windows of a house. A reputable property manager will schedule an in-person walk-through of a property or allow you to use self-showing software through reputable programs like Rently. They’ll hand over the keys in-person or in a lockbox. You should always physically walk through the interior of the property before moving forward with an application or making any type of payment. 2. The “owner” gives a story about being out of town or out of the country for a few years and/or requests irreversible or nontraditional payments (like gift cards). Trustworthy landlords and property managers accept payments in a legitimate method convenient to the tenant. Most scammers ask tenants to wire money out of town, send it through an online payment service or request another anonymous (and/or irreversible) form of payment. Some even ask for things like gift cards. If that happens, it’s a huge red flag. 3. The property is listed in just one place...or it has multiple listings at different prices. Craigslist offers free listings, so it tends to experience scams more often than other sites. But no third-party site is immune. Even sites that charge for rental listings may attract savvy scammers hoping to capitalize on their trustworthy brand. Scammers are getting smart and often removing their fake postings as soon as they garner interest from potential tenants. It’s important to note that the safest place to look for a property is on a reputable property manager’s website. 4. The price is low. Very low. Many scammers use pricing that is not in line with the market to entice buyers to send money quickly. Watch out for shockingly below-market rents and/or small security deposit amounts. Most single-family residence leases require at least one month's rent as a security deposit, but many scammers might list the deposit as half (or less) of one month's rent. 5. The “landlord” has few contacts or followers, or the account itself is very new. On social media, watch for profiles that have few to no followers or contacts. This is a red flag and could mean you are in contact with a person trying to persuade you with a fraudulent listing, only to disappear once he or she has your money. CAN THESE SCAMMERS BE CAUGHT? Yes, but it’s difficult. In the days of the Internet, prepaid cell phones and free (and anonymous) email addresses, it can be difficult to track down and punish these scammers. It’s important to be vigilant and take a preventive approach. If you have any information about a scammer, make sure to report it to the authorities and to the property’s actual owner or manager (if you can identify them). WHAT IF I AM THE VICTIM OF A SCAM? Contact the local police and the website where the listing was posted. Unfortunately, the Federal Trade Commission does not resolve individual complaints, but you can report it at FTCcomplaintassistant.gov, and it may help them identify patterns and help other consumers. If you’ve sent money to a scammer, you have a better case than if you’ve just recognized the signs and experienced no harm. Depending on your method of payment, you may be able to recover the money through your bank. (Unfortunately, this is not possible if you’ve wired it or sent something like gift cards.) If you’ve given out sensitive information like your social security number, consider freezing your credit with all three bureaus (Equifax, TransUnion and Experian) and/or place an active fraud alert on your credit file. These actions are free and can prevent your identity from being stolen later. If your identity has been stolen, contact the FTC. WHAT DOES RENSHAW DO TO PREVENT ITS PROPERTIES FROM BEING TARGETTED FOR SCAMS? We take several preventive measures. In our experience, scammers copy and paste pictures to create a listing that looks real, so we watermark our photos to make that more difficult. We also constantly monitor our postings and those like it on any sites we utilize to promote available properties. Although we no longer post our properties on Craigslist, we do monitor the site for scams utilizing our properties. That site has a reporting function that generally results in quick action. No matter what, if you’re ever unsure about a property, contact the listing agent. He or she will be glad to help you! --- Renshaw Company, REALTORS specializes in single-family and multi-unit rental properties and currently manages more than 900 different properties in the Memphis area. We offer the full package to our clients – we manage rent collection, maintenance needs, and finding qualified tenants.